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RETURN POLICY

• Store Purchase: Return within 7 days from the date of delivered of the product(s).

• Online Purchase: Return within 7 days of receiving the product(s) ordered from the THESELAMAH online store (www.theselamah.com) or through sales team. Example: If you received the product(s) on 1st May, please return the product(s) by shipping it to our warehouse by 8th May.

• Product(s) can be returned for exchange or refund, provided the product(s) is returned in new, unopened and original condition with original product packaging, price tags, sealed and labels.

• If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty.

• Product(s) sold at mark down prices due to defect cannot be returned.

• THESELAMAH reserves the right to reject requests for returns and/or refunds where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.

• THESELAMAH reserves the right for final decision.

• THESELAMAH reserves the right to amend this policy at any time without prior notice.

• Your item needs to have the receipt or proof of purchase.

RETURN METHOD

PURCHASE AT PHYSICAL STORE

1) Visit our THESELAMAH physical store.

2) Bring along the original invoice/ purchase receipt and the product(s) in with original product packaging, price tags and labels.

3) Meet our Sales Assistant to request for a refund.

4) If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

PURCHASE AT ONLINE STORE

STEP 1: Review Checklist

STEP 2: Fill in the Return Form

1) Return form can be found inside the original delivery parcel. If you have lost your return form, you may get the empty form from our Customer Service here.

2) The return form should pack into the return parcel inside with your return item.

3) Please include the invoice into your return parcel when packing.

STEP 3: Packing & Return

STORE ADDRESS

Recipient : THESELAMAH & QASGALLERY Return

Contact number : 011-65483266

Address :  

No 21, Jalan Niaga 14

81900 Kota Tinggi,

Johor

Remarks:
1) Please note that courier charges for your return package will NOT be covered by THESELAMAH.

2) Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our store.

3) THESELAMAH will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.

STEP 4: Return Confirmation Email

STEP 5: Refund 

If you have any questions on how to return your item to us, contact us.